Introduction

This purchase is governed by the standard terms and conditions of sale below for consumer purchases of goods over the internet. Consumer purchases over the internet are mainly regulated by the Contract Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws give the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this agreement shall not be understood as any limitation of the statutory rights, but establish the parties’ most important rights and obligations for the trade.

The terms and conditions of sale have been prepared and recommended by the Consumer Authority. For a better understanding of these terms and conditions of sale, see the Consumer Authority’s guide here.

1. The Agreement

The agreement consists of these terms and conditions of sale, information provided in the ordering solution and any specially agreed terms. In the event of any conflict between the information, what has been specifically agreed between the parties shall take precedence, provided that it does not conflict with mandatory legislation.

The agreement will also be supplemented by relevant legal provisions governing the purchase of goods between businesses and consumers.

2. The Parties

The seller is Animal Protection Norway, Øvre gate 7, 0551 Oslo, post@dyrebeskyttelsen.no, 23 13 92 50, 971 277 475, and is hereafter referred to as the seller.

The buyer is the consumer who makes the order, and is referred to in the following as buyer/the buyer.

3. Price

The stated price for the item and services is the total price the buyer shall pay. This price includes all taxes and additional costs. The buyer shall not bear any additional costs that the seller has not informed about before the purchase.

4. Conclusion of Agreement

The agreement is binding on both parties when the buyer has sent their order to the seller.

However, the agreement is not binding if there have been writing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realised or should have realised that there was such an error.

5. The Payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit card or debit card for payment, the seller can reserve the purchase amount on the card when ordering. The card will be charged the same day the item is sent.

When paying with an invoice, the invoice to the buyer is issued upon shipment of the item. The payment deadline appears on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 cannot pay with a subsequent invoice.

6. Delivery

Delivery has taken place when the buyer, or his representative, has taken over the item.

If the delivery time does not appear from the ordering solution, the seller shall deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The item shall be delivered to the buyer unless otherwise specifically agreed between the parties.

7. The Risk for the Item

The risk for the item passes to the buyer when he, or his representative, has had the goods delivered in accordance with point 6.

8. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the buyer can withdraw from the purchase of the item in accordance with the Right of Withdrawal Act.

The buyer must give the seller notice of use of the right of withdrawal within 14 days from the deadline starting to run. All calendar days are included in the deadline. If the deadline ends on a Saturday, public holiday or holiday, the deadline is extended to the nearest working day.

The withdrawal period is considered to have been met if notification has been sent before the expiry of the deadline. The buyer has the burden of proof that the right of withdrawal has been exercised, and the notification should therefore be in writing (withdrawal form, e-mail or letter).

The withdrawal period begins to run from the date the buyer received the item.

When purchasing individual items, the withdrawal period will run from the day after the item(s) is received.
If a subscription is sold, or the agreement involves regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
If the purchase consists of several deliveries, the withdrawal period will run from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiry of the original deadline if the seller does not, before the agreement is entered into, provide information that there is a right of withdrawal and a standardised withdrawal form. The same applies in the event of missing information about conditions, deadlines and procedures for using the right of withdrawal. If the trader provides the information during these 12 months, the withdrawal period will nevertheless expire 14 days after the day the buyer received the information.

When using the right of withdrawal, the item must be returned to the seller without undue delay and no later than 14 days from notification of use of the right of withdrawal being given. The buyer covers the direct costs of returning the item, unless otherwise agreed or the seller has failed to provide information that the buyer shall cover the return costs. The seller cannot set a fee for the buyer’s use of the right of withdrawal.

The buyer can try or test the item in a responsible manner to determine the item’s nature, properties and function, without the right of withdrawal lapsing. If trying or testing the item goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the item.

The seller is obliged to repay the purchase amount to the buyer without undue delay, and no later than 14 days from the seller receiving notification of the buyer’s decision to use the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

9. Delay and non-delivery – buyers’ rights and deadline for reporting claims

If the seller does not deliver the item or delivers it too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in chapter 5 of the Consumer Purchase Act, depending on the circumstances, withhold the purchase amount, demand fulfilment, cancel the agreement and/or demand compensation from the seller.

In the event of claims for breach of contract, the notification should be in writing for reasons of evidence (for example, e-mail).

Fulfilment

The buyer can maintain the purchase and demand fulfilment from the seller. However, the buyer cannot demand fulfilment if there is an obstacle that the seller cannot overcome, or if fulfilment will entail such a large disadvantage or cost for the seller that it is significantly disproportionate to the buyer’s interest in the seller fulfilling. Should the difficulties disappear within a reasonable time, the buyer can nevertheless demand fulfilment.

The buyer loses his right to demand fulfilment if he or she waits an unreasonably long time to make the claim.

Cancellation

If the seller does not deliver the item at the time of delivery, the buyer shall encourage the seller to deliver within a reasonable additional deadline for fulfilment. If the seller does not deliver the item within the additional deadline, the buyer can cancel the purchase.

However, the buyer can cancel the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the agreement, or if the buyer has notified the seller that the time of delivery is decisive.

If the item is delivered after the additional deadline the consumer has set or after the time of delivery that was decisive for the conclusion of the agreement, a claim for cancellation must be made applicable within a reasonable time after the buyer became aware of the delivery.

Compensation

The buyer can demand compensation for losses suffered as a result of the delay. However, this does not apply if the seller demonstrates that the delay is due to an obstacle outside the seller’s control that could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.

10. Defect in the item – the buyer’s rights and complaint deadline

If there is a defect in the item, the buyer must, within a reasonable time after it was discovered or should have been discovered, give the seller notice that he or she will invoke the defect. The buyer has always complained in time if it happens within 2 months from the defect being discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the item has a defect and this is not due to the buyer or circumstances on the buyer’s side, the buyer may, in accordance with the rules in chapter 6 of the Consumer Purchase Act, depending on the circumstances, withhold the purchase amount, choose between rectification and redelivery, demand a price reduction, demand that the agreement be cancelled and/or demand compensation from the seller.

Complaints to the seller should be in writing.

Rectification or redelivery

The buyer can choose between demanding that the defect be rectified or delivery of a corresponding item. However, the seller can object to the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs. Rectification or redelivery shall be carried out within a reasonable time. The seller does not in principle have the right to carry out more than two remedial attempts for the same defect.

Price reduction

The buyer can demand a suitable price reduction if the item is not rectified or redelivered. This means that the relationship between the reduced and agreed price corresponds to the relationship between the item’s value in defective and contractual condition. If special reasons so indicate, the price reduction can instead be set equal to the defect’s significance for the buyer.

Cancellation

If the item has not been rectified or redelivered, the buyer can also cancel the purchase when the defect is not insignificant.

11. The seller’s rights in the event of the buyer’s breach

If the buyer does not pay or fulfil the other obligations under the agreement or the law, and this is not due to the seller or circumstances on the seller’s side, the seller may, in accordance with the rules in chapter 9 of the Consumer Purchase Act, depending on the circumstances, withhold the item, demand fulfilment of the agreement, demand that the agreement be cancelled and demand compensation from the buyer. The seller will also, depending on the circumstances, be able to demand interest in the event of late payment, collection fees and a reasonable fee for uncollected goods.

Fulfilment

The seller can maintain the purchase and demand that the buyer pay the purchase amount. If the item has not been delivered, the seller loses his right if he waits an unreasonably long time to make the claim.

Cancellation

The seller can cancel the agreement if there is a material breach of payment or other material breach on the buyer’s side. However, the seller cannot cancel if the entire purchase amount has been paid. If the seller sets a reasonable additional deadline for fulfilment and the buyer does not pay within this deadline, the seller can cancel the purchase.

Interest in the event of late payment/collection fee

If the buyer does not pay the purchase amount in accordance with the agreement, the seller can demand interest on the purchase amount in accordance with the Late Payment Interest Act. In the event of non-payment, the claim may, after prior notice, be sent to The buyer can then be held liable for fees in accordance with the Debt Collection Act.

Fee for uncollected non-prepaid goods

If the buyer fails to collect unpaid goods, the seller can charge the buyer a fee. The fee shall cover the seller’s actual expenses for delivering the item to the buyer. Such a fee cannot be charged to buyers under the age of 18.

12. Guarantee

A guarantee given by the seller or the manufacturer gives the buyer rights in addition to those the buyer already has under mandatory legislation. A guarantee thus implies no limitations in the buyer’s right to complain and claim in the event of delay or defects in accordance with points 9 and 10.

13. Personal Data

The data controller for collected personal data is the seller. Unless the buyer agrees to something else, the seller may, in accordance with the Personal Data Act, only collect and store the personal data that is necessary for the seller to be able to fulfil the obligations under the agreement. The buyer’s personal data will only be disclosed to others if it is necessary for the seller to be able to implement the agreement with the buyer, or in statutory cases.

14. Dispute Resolution

Complaints are directed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available by telephone 23 400 500 or www.forbrukerradet.no.

The European Commission’s complaints portal can also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer resident in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.