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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Hei og takk for at du tar kontakt med Lisaklinikken.

Vi driver en gratis klinikk for dem som ikke har mulighet til å benytte andre tilbud. Derfor er vi nødt til å stille visse krav:

  • Vi er ikke en klinikk for de som syntes det generelt er dyrt med veterinær, men som kan prioritere det.
  • Vi er ikke en klinikk for de som har forsikring på sitt dyr, eller som har brukt sin forsikringspremie.
  • Vi legger ikke til rette for avl, og tar ikke imot valpekull. Står du allikevel i en vanskelig situasjon (tjuvparring el. lign.) ta kontakt for vurdering.
  • Vi tilbyr ikke hd/ad røntgen, med mindre sykdom mistenkes etter konsultasjon.
  • Vi utfører ikke komplisert kirurgi og ortopediske inngrep. Spør om du er usikker.
  • Vi anbefaler årlig vaksinering andre steder enn hos oss. Her finnes det allerede rimelige tilbud, med god oppfølging.
  • Vi tilbyr ikke reisevaksiner eller attestering i pass for dyr.
  • Vi tilbyr ikke separat kremering.

Er du usikker på om du oppfyller kriteriene, ønsker vi allikevel at du tar kontakt. Vi er imøtekommende og hyggelige, og ønsker det beste for dyr og mennesker.

Skriv gjerne litt om deg selv og din situasjon og hva henvendelsen gjelder, så vil vi svare deg så fort vi kan.

Viktig informasjon til dyreeiere

Vi på Lisaklinikken ønsker å hjelpe så mange som mulig, og alle dyr som kommer til oss blir møtt med omsorg og profesjonell behandling.

Samtidig er vi nødt til å informere om at vi dessverre ikke har kapasitet til å gi fast oppfølging av kronisk syke dyr. Klinikken drives av Dyrebeskyttelsen Norge og alle midler til drift må samles inn. Vi har begrensede ressurser, og vi må derfor prioritere akutte behov.

Det betyr at vi tilbyr innledende utredning og god engangsbehandling av syke dyr som trenger øyeblikkelig hjelp, men videre oppfølging må skje hos en fast veterinær.

Vi vet at dette kan være vanskelig, men vi håper på forståelse for at vi må bruke ressursene våre slik at flest mulig dyr kan få hjelp.

Mvh,
Lisaklinikken

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